Shipping & Returns
Why choose us?
We’ve made our delivery services as flexible as possible, so you can start enjoying your new product at a time that’s convenient for you. Delivery is available 7 days a week and you can choose from free, next day or at a time to suit.
Our Knowhow team are experts at delivering the latest technology to your door, with the biggest delivery network in the UK . We’ve also teamed up with Royal Mail and DPD to offer you even more flexibility when getting your product delivered
This return policy is provided in addition to any legal guarantees or any other statutory return rights that you may have under law (see the Product Warranties section below). Non digital products Subject to our return criteria, you may withdraw from the purchase contract and request a refund without giving a reason within fourteen (14) calendar days. The withdrawal period will expire after fourteen (14) calendar days.
Digital Products Refund Policy:we do not issue refunds once the order is accomplished and the product download link is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
- For downloadable products, when the products are delivered electronically to your account and made available for download.
- For downloadable subscriptions and services, when you click the buy button in the checkout process. We may begin to provide the subscription or the service immediately on purchase.
- For physical/non-downloadable products, delivery.
- For pre-order downloadable products and subscriptions, when the products are delivered electronically to your account and made available for download. For pre-order physical/non-downloadable products, when the products are delivered.
- In case of products ordered in one order and delivered separately, when the last product is delivered or made available.
- In case of a product consisting of multiple lots or pieces, when the last lot or piece is delivered or made available.
- In case of regular delivery of products during defined period of time, when the first product is delivered or made available.
If the applicable law of your country grants you a longer withdrawal period, that period will apply. We may extend the right of withdrawal period during holiday or other periods. If a longer period is advertised on our website, the advertised period will apply.
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period has expired. Please contact us at to notify us of your decision and to initiate the return process. please submit it electronically within the withdrawal period as indicated in the form and we will send you a receipt notification email without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
We will accept returns of items that meet our return criteria. As a condition of withdrawal, and to the extent permitted by law, the following requirements apply.
All returns must be accompanied by the original receipt or gift receipt, original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Subject to applicable law, failure to include such items may prevent or delay your refund or result in additional fees and Microsoft reserves the right to deny any return if it fails to meet the return criteria and conditions. All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them).
REFUNDS ON DIGITAL GOODS
Due to the nature of the product digital keys are non refundable or exchangeable . If you are having any issue with the product , please contact us
We will do our best to resolve the problem for you.
DELIVERY OF GOODS
All Goods will be sent via Royal Mail Singed For service. Tracking numbers available on request. Additional delivery info may be shown on the actual listing.
Dispatch is within 1~2 working days after payment has been received.
Digital goods are delivered by email to your checkout / payment email address.
fulfil your order within a short period of time and to your uttermost satisfaction.
You can contact us to request information about our products and services or about your purchases, and for customer support inquiries or any related issue or complaint through any of the contact page